Frequently Asked Questions

How can I sign the inspection agreement when not present for the inspection?

We send you an email link with our standard inspection agreement that you can view and sign online with your mouse or with your finger if using a phone or a tablet. This works great when you are not planning to be present for the inspection. The inspection agreement must be signed prior to the inspection, for the inspection to take place. You can also print out the agreement, sign it, and email it back to us or fax it over to us at 1-800-524-6694. If you will be attending the inspection, the inspector will bring a printed copy for you to sign onsite if needed.

How can I pay for my inspection if I do not plan to be present?

We send you an email link after the inspection has been scheduled to confirm the inspection. With this email there is a link to our secured online credit card payment system. You can also call our office to pay ahead of time with a credit card if you choose to. We accept all major credit cards. Alternatively, the inspector will upload the report and send you a link to pay online with a credit card when the report is ready. This will prevent anyone from seeing the report, including agents, until it is paid. Only the client can pay for the inspection.

Do you guarantee your work?

Absolutely! We back our inspections with our Big Moose Inspection Guarantee. (See details)

How long should I plan on being at the inspection?

A typical home inspection takes 2 to 3 hours. On occasions, when the home is older, in poor condition, has septic and well inspections included, or is a larger home the inspection could take longer.

Is mold testing part of your general home inspection?

No. A home inspection does not include any mold testing. We do however offer mold testing. This is an additional service which should be arranged at the time of scheduling your inspection.  You can learn more about our mold services and our pricing by visiting our Mold Page.

Do you check for Radon?

Yes! Radon gas is present throughout the Midwest with elevated levels in certain areas and therefore we recommend a radon test with every home inspection. This is an additional service which should be arranged at the time of scheduling your inspection. The EPA has identified Radon levels of 4 pCi/L or more as a health hazard. You can learn more about our radon testing and pricing by visiting our Radon Page.

Do the utilities have to be on for an inspection?

Not necessarily. The inspection may be limited depending on what utilities are not on at the time of the inspection. We are however equipped to supply and power the house up for the inspection upon request.

Can Big Moose turn on the utilities for the inspection?

Yes! Our inspectors are equipped with portable propane tanks and generators and can power up the house and appliances for the inspection. This works great for foreclosures and other as is properties. This also comes in handy when the LP tank is empty – our inspectors are always prepared.

Does Big Moose offer winterization services?

Yes! Our inspectors are equipped to de-winterize the home for the inspection and to winterize it after the inspection. This works great for those homes and cottages that have been winterized but our still for sales through the winter months or for those foreclosures and as is properties.

Do you offer a re-inspection to come back out to a property?

Yes! We do offer a re-inspection at a minimal fee. We do however recommend that any repairs made due to the initial inspection are performed by licensed contractors so re-inspections are limited and money is not unnecessarily spent on a re-inspection.

Are you insured?

Yes! We carry Errors & Omissions and General Liability insurance.

Can your inspectors give cost estimates on items that are in need of repairs?

No. Our inspectors are forbidden by our code of ethics on performing repairs on a house they inspect or from making an estimate on what someone else would charge for something to be repaired.

Do you offer a pay at closing policy?

Yes! If the Inspection is cancelled less than 24 hours in advance of the inspection a cancellation fee should be expected.  When cancellations are made at the last hour it does not give us time to fill our inspectors schedule with another inspection.  Therefore, there is a $150.00 fee for cancelling with which we will pay our inspector.

Do you have a cancellation policy?

Yes! If the Inspection is cancelled less than 24 hours in advance of the inspection a cancellation fee should be expected.  When cancellations are made at the last hour it does not give us time to fill our inspectors schedule with another inspection.  Therefore, there is a $150.00 fee for cancelling with which we will pay our inspector.